Forward Deployed Product Manager, Internal Tools & Automation

Giga is building AI data centers by combining equipment supply, engineering, construction, and real estate development capabilities. The Forward Deployed Product Manager will build internal tools and automation for physical operations, improving workflows from customer orders through sourcing, purchasing, cost tracking, invoicing, and fulfillment. The role involves workflow discovery, data modeling, automation, software delivery, rollout, adoption, and measurable operational improvement.

Responsibilities:

• Discover and document critical workflows by working directly with the people who operate them
• Define the core records, identifiers, lifecycle states, owners, decision rules, and exceptions that make each workflow reliable
• Use SQL and direct data inspection to reconcile conflicting records, test assumptions, and identify data-quality problems
• Map how information moves through business systems, spreadsheets, documents, application programming interfaces (APIs), and manual handoffs
• Identify workflows and decision points where deterministic automation, AI assistance, or both can improve speed, accuracy, or visibility. Prototype with clear permissions, human review, and failure paths, then expand what proves useful
• Sequence process changes, integrations, workflow automation, and internal tools into the smallest releases that deliver a useful outcome
• Write clear workflow briefs, requirements, data contracts, acceptance criteria, and decision records
• Partner with engineers on architecture and delivery while owning the business outcome, roadmap, and adoption
• Lead rollout, training, migration, and support planning, then retire the workarounds each release replaces
• Measure each release by its effect on cycle time, accuracy, visibility, control, and manual effort
• Work with the appropriate owners to establish practical permissions, auditability, and data-handling controls
• Build and maintain a focused roadmap based on business value, risk, dependencies, readiness to adopt, and available engineering capacity
• Keep distributed business owners and software builders aligned through concise writing, clear decisions, and focused working sessions

Requirements:

• • Demonstrated experience owning a cross-functional workflow or internal product from an ambiguous starting point through delivery, adoption, and measurable operating results
• • Strong process-discovery skills, including the ability to uncover undocumented rules, exceptions, ownership gaps, and conflicting definitions
• • Practical fluency with relational data, including entities, identifiers, joins, grain, one-to-many relationships, lifecycle states, lineage, and data quality
• • Ability to write and review SQL to inspect, join, reconcile, and validate operational data
• • Working knowledge of APIs, integrations, authentication, events or webhooks, failure handling, and system boundaries
• • Strong product judgment, including the ability to scope a useful release, choose what to build next, and explain what should wait or be declined
• • Experience working directly with software engineers while retaining ownership of the business outcome and user adoption
• • A record of influencing technical and operating teams whose priorities and systems you do not directly control
• • Ability to build trust and communicate clearly with frontline operators, functional leaders, and technical teams in a fully remote environment, including when processes and data are incomplete or undocumented
• • Hands-on experience designing, prototyping, or shipping workflow automation, including AI-assisted tools, with sound judgment about when to use deterministic logic, AI assistance, and human review
• You may work from any location where Giga is able to employ you
• Because the work spans operators, functional leaders, and software builders, you will need strong written communication, reliable availability during agreed overlap hours, and consistent follow-through
• Occasional travel may be required for company onsites, workflow discovery, or major rollouts
• • Experience in manufacturing, supply chain, procurement, logistics, construction, project delivery, or another physical operating environment
• • Experience connecting commercial, operational, procurement, and financial records
• • Familiarity with NetSuite, HubSpot, order-management tools, procurement platforms, or document-based request-for-quote (RFQ) workflows
• • Experience building internal products, data products, enterprise applications, or operational platforms
• • Experience improving data quality in live operations and retiring spreadsheets or local tools after a replacement proves reliable
• • Familiarity with role-based access control, auditability, sensitive data, and secure read/write interfaces
• • Demonstrated ability to reason about complex systems, including dependencies, bottlenecks, feedback loops, and failure modes. Evidence may come from work, open source, education, simulations, or systems-oriented hobbies
• • Hands-on experimentation with AI agents and local, hosted, or hybrid model architectures, with a reasoned point of view on permissions, reliability, observability, cost, and maintenance. Professional, open-source, academic, and personal projects all count
• We have a slight preference for candidates based in or near Austin, Texas, but Austin is not a requirement