Customer Service Agent_Seasonal

Orkin is a global residential and business pest control service provider. The company is seeking seasonal remote Customer Service Tele-Agents to support customers and field offices during peak season, manage customer relationships, and identify cross-selling, up-selling, and retention opportunities.

Responsibilities:

• Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
• Support our field's peak season that starts building around February
• During peak season you can expect heavy call volume
• Manage the customer relationship to ensure best in class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Use different gamification tools to measure performance

Requirements:

• • High School/GED
• • 1 – 2 years customer service experience within or outside a call center
• • Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• • A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• • Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem
• • Must reside within commuting distance of greater Raleigh, NC metro area
• • Excellent interpersonal and communication skills
• • Strong computer skills in various software and web-based applications
• • Proficient in Microsoft Office
• • Comfortable working in a high-volume role
• • Excellent customer service soft skills such as empathy
• • Ability to prioritize tasks and manage time efficiently
• We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
• • Must be available to attend training Mon - Fri from 9am - 6pm EST
• • Must reside in the continental US