Software Engineer - Salesforce Sales/Health Cloud

Humana is a healthcare company focused on helping people achieve their best health through insurance and healthcare services. The Software Engineer 2 will develop and support Salesforce Health Cloud solutions for its Primary Care business, collaborating with cross-functional teams to design, test, deploy, and maintain applications. The role also involves Salesforce configuration, integrations, Agile delivery, testing, troubleshooting, documentation, and AI-assisted development practices.

Responsibilities:

• Develop and maintain Salesforce Health Cloud solutions using Apex, Flows, OmniStudio, and Lightning Components
• Configure Salesforce functionality to support business requirements and enhance user experiences
• Build and support custom workflows, automations, and platform-based solutions
• Assist with integrations between Salesforce and enterprise applications using APIs and integration platforms
• Participate in the design, testing, deployment, and support of new features and enhancements
• Follow established engineering standards, coding best practices, and security requirements
• Partner with product owners, business analysts, and stakeholders to understand business needs and translate requirements into technical solutions
• Collaborate across Sales, Operations, Marketing, and IT teams to deliver high-quality applications
• Participate in Agile ceremonies including sprint planning, daily standups, backlog refinement, and retrospectives
• Contribute to peer code reviews, knowledge sharing, and continuous improvement initiatives
• Communicate project status, technical challenges, and risks effectively
• Develop and execute unit tests and support integration and user acceptance testing
• Troubleshoot application issues and production defects
• Support application deployments and post-release validation activities
• Monitor system performance and identify enhancement opportunities
• Participate in root cause analysis and implementation of corrective actions
• Support CI/CD processes and software development lifecycle (SDLC) standards
• Maintain user stories, technical tasks, and development activities in Azure DevOps (ADO)
• Create and update technical, configuration, and support documentation
• Document application changes, deployment activities, and troubleshooting procedures
• Support knowledge transfer and operational readiness documentation

Requirements:

• Bachelor's degree or equivalent experience
• 2+ years of software engineering or application development experience
• 2+ years of Salesforce development experience, including Apex, Flows, Lightning Components, or OmniStudio
• Experience with Salesforce Sales Cloud; Health Cloud experience is a plus
• Experience working with APIs, integrations, or connected enterprise applications
• Understanding of Agile methodologies and software development lifecycle (SDLC) practices
• Experience leveraging AI-powered tools to improve development productivity, testing, troubleshooting, and documentation
• Understanding of modern AI concepts such as Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), and agentic development
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and work effectively in a collaborative team environment
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required
• Salesforce Certified Associate, Salesforce Administrator, or Platform App Builder certification
• Experience with Salesforce Health Cloud
• Experience integrating Salesforce with external systems using APIs or MuleSoft
• Experience with JavaScript, web technologies, and modern UI frameworks
• Experience using Azure DevOps, Git, and CI/CD tools
• Experience working in healthcare, health insurance, or other regulated industries
• Exposure to cloud platforms and modern application architectures