Senior Product Manager

Quavo Fraud & Disputes is an industry leader in fraud and disputes management technology, providing cloud-based dispute management solutions for financial services organizations. The Senior Product Manager will own product strategy and execution for a core platform area, including problem definition, business cases, roadmap development, discovery, prioritization, stakeholder communication, and outcome measurement.

Responsibilities:

• Own product strategy and roadmap for your product area, developed in close collaboration with Product Leadership and peer Product Managers
• Define the problems to solve, target users, key use cases, and intended business impact
• Establish feature briefs, success criteria, and outcome measures
• Build the client and business case behind prioritization recommendations; articulate tradeoffs and sequencing with supporting data
• Contribute to the broader product roadmap by bringing well-evidenced, clearly scoped opportunities forward for prioritization
• Partner closely with engineering and data science teams to define and deliver data and AI-driven capabilities
• Collaborate with Product Owner and engineering partners to refine requirements and support execution, ensuring delivery stays aligned to intended outcomes
• Communicate product vision, strategy, and progress to internal teams and external stakeholders, including sales, account management, and clients
• Partner with Product Marketing to support go-to-market efforts, while incorporating customer feedback through direct engagement (e.g., betas, discovery, validation)
• Leverage AI tools to accelerate research, analysis, and product development workflows
• Monitor adoption, feedback, and performance to ensure solutions are delivering value
• Incorporate regulatory and compliance considerations into product decisions

Requirements:

• 7+ years in a Product Manager or similar role, with demonstrated experience shipping software products in collaboration with engineering teams
• Experience or domain knowledge in fintech, or in a highly regulated, compliance-driven, or otherwise risk-sensitive industry
• Experience owning product work end to end across strategy, prioritization, and delivery
• Experience with data-driven products and partnering closely with technical teams, including data science and engineering
• Strong analytical thinking and comfort using data to inform, defend, and revisit decisions
• Proven ability to build credibility with senior stakeholders and drive alignment through evidence and clear reasoning
• Excellent presentation and written/verbal communication skills, with the ability to tailor content and style to different audiences, including senior leadership and clients
• Comfortable with autonomy and ambiguity; able to self-direct work and deliver results in a high-demand, fast-paced environment
• Knowledge in the fraud and disputes space, including consumer financial products and chargeback/dispute resolution processes
• Experience in regulated or risk-sensitive domains
• Working knowledge of AI/ML concepts and experience contributing to AI-driven or data-intensive products
• Experience using AI tools to improve productivity and accelerate product development workflows