SR PROGRAM MANAGER- MARKETING PMO TRANSFORMATION

Lumen Technologies is a connectivity company serving enterprises, governments, and communities through its fiber network and connected ecosystem. The Senior Program Manager will lead complex marketing programs and transform the Marketing PMO into an AI-first organization by redesigning processes, implementing AI-enabled workflows, and driving scalable operational improvements.

Responsibilities:

• Lead a portfolio of complex marketing programs and strategic initiatives while advancing AI-first PMO practices
• Redesign project management processes by leveraging AI to automate, simplify, and enhance planning, reporting, governance, risk management, and stakeholder communications
• Build and implement AI-enabled workflows, automations, playbooks, and decision-support tools that improve execution efficiency and visibility
• Analyze cross-functional workflows, identify bottlenecks, and drive scalable process improvements using systems thinking
• Optimize PMO operations, including intake, prioritization, portfolio planning, governance, resource management, and executive reporting
• Partner with senior leaders to improve prioritization, resource allocation, decision-making, and organizational effectiveness
• Evaluate and adopt emerging AI capabilities to continuously improve PMO operations
• Drive adoption of AI-enabled ways of working through change leadership, coaching, and enablement

Requirements:

• Ten Plus years of experience leading complex programs, PMOs, business transformations, or strategic operations in large, matrixed organizations
• Proven success delivering high-impact initiatives while improving processes, workflows, or operating models
• Demonstrated experience using AI to fundamentally redesign work, automate manual processes, and improve decision-making
• Expertise in portfolio management, process optimization, organizational effectiveness, operating model design, change management, and executive stakeholder engagement
• Strong knowledge of AI and automation technologies, including Microsoft Copilot, Power Platform, AI agents, workflow automation, and work management platforms
• Systems-thinking mindset with the ability to identify root causes, manage interdependencies, and design scalable solutions
• Strong influencing and change leadership skills, with the ability to drive transformation without direct authority
• Bachelor's Degree in a related field or equivalent years of related experience
• Experience with project management tools like Workfront Planning, Workfront, ClickUp, etc. is a plus