Senior Applied Researcher AI/ML (US)

PointClickCare is a health technology company focused on helping healthcare providers deliver exceptional care through cloud-based SaaS solutions. The Senior Applied Researcher will develop, evaluate, and deploy AI/ML model systems, including GenAI and LLM-based applications, for healthcare use cases while collaborating with cross-functional teams and applying responsible AI practices.

Responsibilities:

• Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare
• Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions
• Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications
• Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems
• Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed
• Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale
• Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization