Title: Customer Success Operations Specialist
Duration: Contractor up to Dec 2028, with possibility of extension
Location: Remote
Additional Manager Notes from Spotlight Call:
-5+ years experience preferred.
-Experience with engines and a technical background are required. Understanding of different engine systems, alerts related to diagnostics. Need the ability to understand the technology, how engines work, how different parts affect other areas of the engines, etc to ensure results are accurate
-Data analysis: triage data, find trends.
-Industrial role. Background as a service tech or in engineering would be beneficial.
-Any engine experience - can be auto or generator
-Ability to use raw data to build Power BI dashboards or Excel Macros
-Ensure the customer realizes the value from the product and be able to work with different personalities, regions, cultures, etc
-Bilingual crucial
-SQL and similar data languages/queries would be beneficial for this role, but are not required
Language:
Bilingual in English and Spanish required - written and verbal
Job Overview
We are seeking a contractor to support PSBU Digital Solution business development team as the global PrevenTech customer base continues to expand. This role will focus on fleet analytics, alert triage, customer reporting, onboarding support, and Customer Success operational processes, enabling the Customer Success Manager to focus on strategic customer engagement and executive account management.
The role will help standardize Customer Success operations while improving scalability and consistency across global customers.
Key Responsibilities
Fleet Analytics & Alert Triage
Customer Reporting
Customer Onboarding Support
Customer Success Operations
Customer Success Administration