Strategic Customer Success Manager

UVeye develops AI-powered vehicle inspection systems using computer vision, machine learning, and generative AI to improve automotive safety and reliability. The Strategic Dealer Customer Success Manager will own business outcomes across enterprise dealer groups, drive multi-location adoption and operational consistency, translate performance data into executive insights, and build scalable playbooks while partnering cross-functionally to support growth.

Responsibilities:

• Own business outcomes across assigned enterprise dealer groups—not just account health, but adoption, ROI, and expansion readiness
• Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership—not just individual contributors
• Lead multi-location adoption strategies across Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising)
• Identify systemic gaps across dealer groups and implement scalable solutions—not one-off fixes
• Translate complex performance data into clear, executive-level insights that inform company strategy
• Surface patterns, risks, and opportunities across accounts to influence expansion decisions at the leadership level
• Partner cross-functionally with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes
• Build, test, and refine playbooks that can scale across hundreds of locations
• Operate with a high degree of autonomy—prioritizing where to focus across multiple enterprise accounts
• Travel strategically to key locations to drive impact, validate execution, and accelerate performance (~40–50%)

Requirements:

• 10+ years of experience in Automotive SaaS, dealership operations, or enterprise-level account management
• Proven experience managing complex, multi-location or enterprise accounts with measurable business impact
• Strong understanding of dealership operations across both Fixed Ops and Variable Ops
• Demonstrated ability to influence leadership-level stakeholders and drive change across organizations
• Strategic thinker with the ability to identify patterns and scale solutions across accounts
• Exceptional business acumen—you understand revenue drivers, operational levers, and ROI
• Highly autonomous—you don't wait for direction, you create it
• Strong analytical and storytelling skills—you can turn field data into executive insight
• Proficiency in Salesforce (or similar CRM) and performance analytics tools
• Willingness and ability to travel ~40–50% based on business need
• This role involves regular on-site work within dealership environments and requires approximately 50% travel
• The role also requires the ability to work in varying environmental conditions, including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols