Customer Service Representative

Randstad Digital Americas is seeking a Customer Service Representative to support B2B clients and the Transactional Business License team in a remote role. The position manages client orders, invoices, data requests, follow-ups, and cross-functional coordination while delivering prompt and professional service.

Responsibilities:

• Champion exceptional service by delivering prompt and professional support to assigned B2B clients
• Proactively manage the end-to-end order process, ensuring accuracy and complete client satisfaction
• Streamline operations by efficiently generating invoices, processing data requests, and conducting timely client follow-ups
• Collaborate effectively within cross-functional teams to achieve shared objectives alongside Customer Service Associates

Requirements:

• • Minimum of one year of demonstrated business-to-business (B2B) client or customer service experience
• • Proven ability to rapidly absorb complex product knowledge and apply it directly to resolve client needs
• • Demonstrated analytical, organizational, and time-management capabilities to thrive in a multitasking environment
• • Technical proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
• • Years of experience: 1 year
• • Experience level: Entry Level