Sr. Manager, Field & Customer Solutions

Johnson & Johnson MedTech develops innovative healthcare and orthopedic solutions through its DePuy Synthes business. The Senior Manager, Field and Customer Solutions supports the Supply Chain organization by deploying and supporting the AI-enabled Advance Case Management solution with surgeons, provider sites, Commercial teams, and Field Sales stakeholders. The role also drives customer engagement, training, cross-functional collaboration, and ongoing digital solution improvements.

Responsibilities:

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets. Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training. Achieves annual site and surgeon deployment goals
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

Requirements:

• Bachelor's degree is required
• A minimum of eight (8) years of relevant professional work experience
• Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering
• Strong collaboration, partnering, and negotiation skills
• Demonstrated ability to work independently with strong planning and organizational skills
• graduate degree preferred
• Healthcare industry/environment experience
• Orthopedic sales or marketing experience
• Knowledge of orthopedic products
• People management experience
• Experience with managing EMR/EHR integrations
• May require up to 25% domestic travel to other locations and sites