Labcorp Employer Services (LES) - Key Account (Sales) Executive

Labcorp is a global leader in laboratory services that provides diagnostic, healthcare, and employee wellness solutions. The Key Account (Sales) Executive will manage and grow an existing portfolio of employer accounts through customer retention, consultative sales, relationship management, and remote engagement across the New England and Mid-Atlantic states.

Responsibilities:

• Manage and grow an assigned portfolio of employer accounts
• Develop strong relationships with HR leaders, benefits administrators, occupational health professionals, and business decision-makers
• Identify upsell opportunities and drive organic growth within existing accounts
• Deliver customer presentations, business reviews, and educational sessions highlighting LES solutions
• Serve as a trusted advisor and primary point of contact for customer needs, issue resolution, and ongoing support
• Collaborate with operations, implementation, and customer support teams to ensure exceptional customer experience
• Maintain accurate accountancy, opportunities, and customer records within Salesforce CRM
• Meet and exceed assigned retention, revenue, and territory growth goals

Requirements:

• High School Diploma or equivalent
• Must reside in CT, ME, MA, NH, RI, VT, NJ, NY, PA, DE, and MD
• Must have a valid driver's license and clean driving record for applicable conventions, etc. within reasonable driving distance
• Demonstrated ability to build relationships, retain customers, and identify growth opportunities
• Experience presenting solutions, conducting customer reviews, and engaging with business decision-makers
• Demonstrated success identifying upsell opportunities and expanding existing customer relationships
• Strong customer relationship management and account retention skills
• Excellent verbal, written, and presentation communication skills
• Ability to identify customer needs and recommend value-based solutions
• Strong organizational, planning, and time management abilities
• Self-motivated, results-oriented, and comfortable working independently
• Proficiency with Microsoft Office applications; CRM experience preferred
• Ability to thrive in a fast-paced, customer-focused environment while balancing account management and territory growth responsibilities
• Bachelor's Degree preferred
• 3+ years of experience managing a book of business, customer portfolio, territory, or account base with demonstrated success in customer retention and growth
• 1+ years of experience in healthcare, occupational testing and employee wellness, diagnostics, laboratory services, employer services, pharmaceutical and medical device
• 1+ year of experience utilizing Salesforce or another CRM platform to manage customer relationships and opportunities