Experience Required

5+ years of overall ServiceNow development experience
Minimum 2+ years of hands-on experience with ServiceNow UI Builder, Workspaces, and Employee Center
Experience in Customer Service Management (CSM) implementations
Experience in ServiceNow instance migration activities, including data migration, update sets, application migration, and environment upgrades
Experience working in Agile/Scrum delivery models

Role Summary

We are seeking an experienced ServiceNow UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands-on experience building modern user experiences using UI Builder, developing customer-facing workspaces, implementing integrations, and supporting migration initiatives across ServiceNow environments.

Key Responsibilities

Design and develop responsive pages using ServiceNow UI Builder.
Configure and customize CSM Workspace, Customer Service Workspaces, and Employee Center.
Build and maintain pages, variants, reusable components, app shells, and workspace experiences.
Configure data resources, client state parameters, event handlers, and custom bindings.
Develop custom applications and customer-facing experiences using UI Builder.
Support ServiceNow migration initiatives, including:
- Instance-to-instance migrations
- Data migrations using Import Sets and Transform Maps
- Application migration using Update Sets and Source Control
- Upgrade and deployment activities across environments
Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions.
Build integrations with external systems using REST APIs and Integration Hub.
Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions.
Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
Troubleshoot and optimize workspace performance and user experience.

Required Technical Skills

ServiceNow Platform

UI Builder
Customer Service Management (CSM)
Customer Service Workspace
Employee Center
Service Portal
Custom Application Development
Flow Designer
Integration Hub
Service Catalog
Import Sets & Transform Maps
Update Sets
Source Control Integration

Development Skills

JavaScript
HTML5
CSS3
REST APIs
JSON
Glide APIs

UI Builder Expertise

Page Creation and Variants
Component Configuration
Data Resources
Event Mapping and Handling
Client State Parameters
Workspace Configuration
Custom Components
App Shell Configuration
Dynamic Data Binding

Certifications

ServiceNow Certified System Administrator (CSA) Mandatory
Certified Application Developer (CAD) Preferred
CIS-CSM Preferred
ITIL Foundation Preferred

Must-Have Interview Screening Criteria

CSM Workspace implementation experience
UI Builder page development and customization
Data resources, event handling, and client state parameters
ServiceNow migration experience (Update Sets, App Repo, Source Control, Data Migration)
REST API and Integration Hub experience
JavaScript development proficiency
Service Portal and Employee Center experience
Security, ACLs, and role-based access controls
Flow Designer and automation experience
End-to-end ServiceNow implementation experience

Ideal Profile: 6-10 years of ServiceNow experience with at least 2-3 full lifecycle implementations involving CSM Workspace, UI Builder, and ServiceNow migration activities.

Must Have

Must be a ServiceNow Certified System Administrator CSA
Must possess at least 1 year of experience for setting configuring and maintaining ServiceNow instances
Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience
Must be able to configure and customize ITSM ITOM ITAM
At least 1 year of app development experience

Nice to have

ServiceNow Certified Application Developer CAD

Skills

Mandatory Skills: ServiceNow ITSM

ServiceNow UI Builder Developer

Key skills

About this role