IT Service Delivery Technician I

Key Responsibilities
Monitor ticketing systems (e.g., ServiceNow) and provide timely assistance for incidents, requests, and projects.
Record resolutions to ensure accurate knowledge sharing.
Deploy endpoint hardware/software, including computers, printers, scanners, VoIP phones, and mobile devices using Microsoft Endpoint Manager (Intune).
Ensure proper connectivity for workstations, servers, phones, and peripherals.
Manage user accounts and access rights via Active Directory and Azure AD.
Troubleshoot and resolve hardware/software issues; escalate complex problems to appropriate IT teams.
Track device performance and report recurring issues.
Collaborate with IT teams to facilitate upgrades, improvements, and purchases.
Deliver IT services to employees and visitors.
Resolve basic security issues and ensure compliance with enterprise standards.
Share IT service knowledge with team members.
Assist in desktop/server system implementations.
Support asset management processes.
Provide assistance to application development teams.
Perform other duties and special projects as assigned.

Required Qualifications
2+ years of experience
Bachelor's Degree
Associate's Degree
A+
Network+
Microsoft Certification

Skills
Ticketing Systems
Hardware Deployment
Microsoft Endpoint Manager
Connectivity Maintenance
User Account Management
Hardware Troubleshooting
Software Troubleshooting
Performance Monitoring
Windows Operating Systems
Microsoft 365
Azure Cloud
Teams VoIP
Networking
Mobile Communications
ITIL Knowledge
Help Desk Support
Issue Documentation
End-User Assistance
Security Support
Knowledge Sharing
Project Participation
Asset Management Support
Application Development Team Support
Business Awareness
Continuous Improvement Mindset
Cross-functional Collaboration
Written and Verbal Communication
Accountability
Self-Motivation
Adaptability to Change Management
Planning and Prioritization
Data Privacy Practices Knowledge

Schedule
Start date: 2026-10-01