MS Lead Engineer

MS Lead Engineer - Contract - New York, NY - $37.00 - $38.31/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a MS Lead Engineer in New York, NY

Role Description

You will be responsible for the operational and hands-on execution of PM shift service delivery- onsite location, including:
Leading the PM shift team from 1:00 PM to 10:00 PM while actively participating in service delivery to ensure coverage, task ownership, and service continuity.
Owning and performing PM shift IMAC activity, desk setups, hardware moves, equipment deployments, and related onsite support requests as required.
Ensuring conference room checks are completed, issues are documented, and follow-up activity is coordinated with the appropriate teams.
Monitoring ticket queues, SLAs, KPIs, aging work, and operational trends to identify risk and drive timely resolution.
Balancing ticket load across the team to support productivity and consistent service delivery.
Maintaining accurate ticket updates, asset information, handoff notes, and operational reporting where required.
Providing technical and procedural guidance to onsite staff during the shift and escalating service risks as needed.
Developing, updating, and reinforcing SOPs to standardize work execution, shift handoffs, escalation paths, and client specific support processes.
Coordinating equipment readiness, deployment activity, inventory related support, and follow-up actions connected to desks, peripherals, and end user hardware.
Supporting cross team training and knowledge sharing to improve coverage across IMAC, desktop support, conference room support, and queue management functions.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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