Senior Product Manager, AI Receptionist

Boulevard is a client experience platform purpose-built for appointment-based self-care businesses. They are seeking a Senior Product Manager to own the vision and roadmap for the AI Receptionist, ensuring seamless client communication through AI interactions.

Responsibilities:

• Own the AI Receptionist product end-to-end
• Define what great AI-powered client communication looks like
• Drive adoption and outcomes
• Represent the customer

Requirements:

• 5–8 years in product management with experience in B2B2C or both B2C and B2B environments — you understand what it means to serve a business and their end customer simultaneously
• Experience shipping AI-powered products — you know how to shape how AI behaves, design for when it falls short, and earn user trust over time
• LLM fluency — enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator
• AI-native in your own practice — you're using tools like Claude daily, running side projects, and staying genuinely close to how the technology is evolving
• Strong voice-of-customer instincts — you've built products for users who are skeptical of automation and know how to design for trust
• Data fluency — you're comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence
• Cross-functional leadership — you've influenced engineering, design, and data teams without relying on authority, and you've kept multiple workstreams moving in parallel
• Clear communication — you can translate complex AI product decisions into terms that resonate with business owners, cross-functional partners, and leadership alike
• Experience with conversational AI, voice interfaces, or messaging products
• Experience in vertical SaaS or services-industry platforms
• Familiarity with AI quality evaluation — you've thought about how to measure and improve AI conversation quality, not just ship it
• A genuine affinity for small businesses — you understand their constraints and what it takes to earn their trust