Director, Product Design

Thumbtack helps millions of people confidently care for their homes through personalized guidance, AI tools, and a hiring experience connecting homeowners with local service businesses. The Director of Product Design will lead design across the Demand Partnerships and Demand Gen pillar, setting vision and strategy, developing design teams, and delivering user-centered experiences that drive growth and engagement.

Responsibilities:

• Lead and scale Product Design across the Demand Partnerships and Demand Gen pillar, overseeing multiple teams and designers
• Define and drive a clear, compelling vision and north star that guides product and experience decisions
• Mentor and develop the skills, talents, and careers of the designers on your team, coaching them to success and impact
• Partner with Product, Engineering, Research, and Data leaders (as well as cross-functional partners in Business Development and Marketing) to shape strategy and drive business impact
• Ensure consistent delivery of high-quality, user-centered design solutions across teams
• Establish effective team processes, operating models, and org design to scale design impact
• Champion user-centered thinking and integrate research and data into decision-making

Requirements:

• 10+ years of experience managing product designers, including senior-level talent and/or managers
• Proven track record of driving product vision and strategy across complex, cross-functional environments
• Craft and Systems Thinking: a high bar for visual, interaction, and systems thinking across experiences, and ability to raise quality through teams rather than individual contribution
• Exceptional cross-functional leadership and influence at senior and executive levels
• Experience building and scaling high-performing design teams and inclusive team cultures
• Deep commitment to user-centered design, with strong partnership with Research and Data
• Experience leading product design for growth and/or demand-generation experiences, with a track record of improving acquisition, conversion, activation, and/or retention through experimentation, data, and user insight