Customer Service Associate - Merchant Cash Advance

Kalamata Capital Group is seeking a Customer Service Associate to support customers in the Merchant Cash Advance business. The role provides customer service and soft collections, investigates business and owner asset information, manages payment modifications, and documents customer interactions across multiple systems.

Responsibilities:

• Provide top-notch Merchant Cash Advance (MCA) customer service & soft collections
• Investigate asset information for businesses and owners using bank statements and publicly available information
• Review payment modifications to avoid legal action
• Notate all correspondence into the appropriate deal file
• Answer inbound customer service calls, emails and chats from customers
• Send outbound emails to customers
• Make outbound calls to customers
• Quickly help customers
• Solve problems in a creative way
• Document details of calls and customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time
• Respond to internal chats & phone calls

Requirements:

• Strong work ethic, a self-starter
• Excellent attention to detail
• Ability to multitask and work in a fast paced, high volume environment
• Customer service or collections experience
• Great communication skills (verbal and written)
• Types at least 30 WPM or more with 90% accuracy
• Intermediate computer skills
• Comfortable empathizing and remaining patient with difficult callers
• Speaks Spanish and English
• Familiar with Google Suite