Sr Business Systems Analyst- Document Management Systems (remote)

Arthrex is a global medical device company focused on orthopedic product development and medical education. The company is seeking a Senior Business Systems Analyst to support enterprise Document Management Systems by facilitating business and IT process improvements, managing validated solutions, and delivering reliable document and content management capabilities.

Responsibilities:

• Obtain a deep understanding of relevant business areas, document lifecycles, records processes, and business workflows to recommend solutions and build high-quality requirements
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions
• Serve as a subject matter expert for enterprise Document Management Systems, including content management, metadata, security, user administration, workflows, document lifecycles, integrations, and platform operations
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including, where applicable:
• Access administration and user onboarding
• Issue resolution, patching, and performance monitoring
• Reliability, backup, disaster recovery, and business continuity
• Monitor system logs for unusual activity and escalate or make recommendations for resolution
• Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information
• Support user acceptance testing and user training activities
• Adhere to the Quality System Procedures and Change Control
• Lead and/or participate in delivery of projects
• Provide Application End User support
• Respond, resolve, or escalate reported incidents
• Under management direction, may participate as SME for audits
• Responsible for coordinating application needs from back-end platforms through user interface
• Ensure stability, integration, and integrity of production systems
• Complete all QA Non-Conformance and Corrective Actions in a timely manner
• Participate in assessment of application security and identity management requirements, where applicable
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases
• Understand technical options, limitations, costs, and risks
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate
• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS)
• Expected to gain and demonstrate knowledge of assigned Arthrex software application(s)
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria
• Plan, create, and execute manual test cases
• Create and maintain application operational and instructional documentation, as necessary
• Provide Level 2 and Level 3 on-call coverage support
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support
• Benchmark current and future processes against industry best practices
• Contribute to the development of roadmaps
• Support the adoption of solutions by sponsoring business departments
• Manage projects with limited scope
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle
• Run automated test
• Support user acceptance testing
• Mentor junior Analysts
• Analyze business process potential for streamlining and improvements in efficiencies
• Work with IT management and Business Analysts to provide direction in large cross-functional teams
• Provide technical training assistance for users, applications, programming team, and other staff
• Lead process improvements and IT projects to achieve business goals and objectives
• Lead collaboration with business for documentation of As-Is and To-Be Processes
• Identify opportunities to innovate and differentiate Arthrex from its competition
• Manage projects with cross functional teams and global scope
• Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions
• Viewed as a subject matter expert in the field within the organization

Requirements:

• Excellent communication and analytical skills, strong technical project management skills, and experience supporting enterprise applications
• Excellent communication skills and customer service orientation
• Understand the major functions in a global organization
• Bachelor's degree required
• 5 + years of relevant work experience required
• Professional certification in Agile methodologies is preferred
• Business analysis certification (e.g. CBAP) is a plus
• APICS, PMP, SAP, Salesforce, Microsoft certifications are a plus
• Previous involvement in the deployment or optimization of an ERP system is a plus
• Experience with test management and automation tools is preferred
• Experience in a manufacturing environment preferred (Medical Device manufacturing experience is a plus)
• Experience with the OpenText Documentum platform and Documentum D2 Life Sciences Quality and Manufacturing is preferred
• Experience delivering or supporting validated applications and systems is preferred
• Experience with PTC Windchill platform and document management is plus
• Experience with related enterprise platforms such as Learning Management Systems, Quality Management Systems, Manufacturing Execution Systems, ERP solutions, or business intelligence tools is a plus
• Experience working in projects where multiple functions work in a matrix structure is a plus