Agent Engineer

Forgepoint builds AI workers that help American manufacturers eliminate back-office bottlenecks. The Agent Engineer will lead customer agent deployments end-to-end, translating complex workflows into agent behaviors, configuring tools and guardrails, measuring performance, and improving reliability while partnering directly with customers, product, and engineering.

Responsibilities:

• Lead agent deployments from discovery and requirements scoping through configuration, go-live, quantified ROI, and ongoing improvement
• Map complex customer workflows and turn them into focused requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs
• Build evals and test cases that measure agent quality, expose failure modes, and guide iteration
• Configure and launch agents, monitor their real-world performance, investigate failures, and improve reliability over time
• Run customer workshops, communicate tradeoffs clearly, and close every dependency and follow-up needed to keep deployments moving
• Learn complex customer domains quickly and advocate for customer needs with product and engineering
• Turn repeated deployment problems into reusable patterns, tooling, and product improvements that make future launches faster