Epic Willow - IT Business Systems Analyst - Remote

Optum Insight improves the flow of health data and information to create a more connected healthcare system. The Epic Willow IT Business Systems Analyst will build, configure, maintain, and optimize Epic Willow applications supporting pharmacy workflows, while partnering with clinical, operational, and technical stakeholders on implementations, integrations, troubleshooting, testing, and workflow improvements.

Responsibilities:

• Build, configure, maintain, and support Epic Willow applications for pharmacy operations
• Collaborate with customers, stakeholders, pharmacists, pharmacy technicians, and operational partners to gather business and system requirements
• Support integrations with Omnicell, infusion pumps, packaging systems, and other third-party pharmacy technologies
• Troubleshoot application, workflow, interface, and operational issues, providing timely resolution and end-user support
• Participate in system implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives
• Develop and maintain documentation, workflow diagrams, training materials, and support procedures
• Ensure compliance with HIPAA, organizational policies, and applicable regulatory requirements
• Partner with project managers and technical teams to deliver Epic initiatives within established timelines and scope
• Provide on-call support during and after business hours as required

Requirements:

• Epic Willow Ambulatory or Epic Willow Inpatient Certification required; Epic-recognized Proficiency may be considered in lieu of certification
• 3+ years of direct experience supporting Epic Willow applications in a healthcare environment (or equivalent experience)
• Experience gathering business and system requirements from clinical and operational stakeholders
• Experience performing system testing, validation, and end-user troubleshooting
• Willingness to work 8-5 central time zone
• Experience with EpicCare Ambulatory, EpicCare Inpatient, Compass Rose, or related Epic modules
• Experience building eRx records, orderables, panel records, and/or order sets
• Experience with Epic Bridges and troubleshooting interfaces or data exchange issues
• Experience supporting healthcare information systems and integrated clinical applications
• Knowledge of Clinical Documentation, Orders, and One-Step Medications functionality
• Solid understanding of inpatient and/or ambulatory pharmacy workflows
• Participation in Epic implementations, upgrades, optimizations, or workflow redesign efforts