Sr. Site Reliability Engineer - Observability

AppFolio is a technology company powering the future of the real estate industry through its innovative platform and trusted partnerships. The Senior Site Reliability Engineer will build shared infrastructure, improve service reliability and observability, and support scalable infrastructure for key components of the AppFolio Real Estate Platform. The role includes collaborating with engineering teams on monitoring, alerting, capacity planning, disaster recovery, infrastructure as code, and related reliability practices.

Responsibilities:

• You will be helping them to build common infrastructure as well as help improve the reliability, quality of services and overall observability patterns. Along with your team, you’ll ensure all aspects of our shared product spaces have a plan to address any opportunities for exception reporting, capacity planning, monitoring and alerting, backups, runbooks, configuration management, DDoS protection, infrastructure as code, and disaster recovery. You’ll collaborate or embed with engineering teams, helping them to improve the reliability and quality of their services and infrastructure as we look to support the business success of AppFolio
• You’ll be a member of the team that provides reliable, scalable observability and infrastructure for key components of the AppFolio Real Estate Platform. You’ll help build the future of reliable, critical services, and support rapid and sustainable growth of new features

Requirements:

• This position will require on-call responsibilities
• Lastly, you have strong communication skills and enjoy working on a team that values openness, integrity, ownership, and attention to detail
• Experience developing Service Level Indicators and Service Level Objectives for the above systems
• Proven ability to diagnose and monitor performance and reliability issues across the stack: relational databases, web servers, networking, OS, containers, load balancers, etc. You'll chase down performance problems and uncover root causes of system failures
• Strong coding background: you've written code to perform critical tasks or in production. The exact language doesn't matter, though we give bonus points for Go, Ruby, or Python
• Expertise with Infrastructure as Code (Terraform, CloudFormation, Pulumi, etc.)
• Expertise with Kubernetes or other container orchestration tooling and technology patterns
• Experience with Amazon Web Services (commonly EKS, RDS Aurora, Lambda, S3, EBS, Route53, DynamoDB, and VPCs)
• Bachelor's degree and at least 5 years industry experience, or equivalent work experience
• Mastery experience with some areas of our tech like Ruby on Rails, Kubernetes, MySQL, Linux, container orchestration, Networking, etc