About this role

Associate's degree in Computer Science, Information Systems, or a related technical field from an accredited college.
At least 6 months of related IT support experience.
Equivalent combination of relevant IT experience and/or technical certifications may be considered in lieu of the educational requirement.
Demonstrated ability to troubleshoot and resolve issues involving healthcare/clinical applications.
Knowledge of computer, printer, peripheral, and basic network troubleshooting and installation procedures.
Demonstrated ability to diagnose and troubleshoot Microsoft products and Windows environments.
Strong analytical and problem-solving skills.
Excellent customer service and professional phone etiquette.
Excellent written and verbal communication skills.
Strong documentation skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Ability to handle confidential information with discretion and sound judgment.
Ability to work evening, weekend, Saturday, holiday, and on-call schedules as required.
Ability to travel up to 5%.

Preferred Qualifications

Experience working in a healthcare, hospital, clinical, or medical IT environment.
Experience supporting EHR/EMR or other clinical applications.
Experience with enterprise service desk or help desk environments.
Experience with IT ticketing systems such as ServiceNow, Remedy, Jira, BMC, or similar platforms.
Experience troubleshooting Microsoft 365, Outlook, Teams, Windows, VPN, networking, printers, and end-user hardware.

Healthcare IT Service Desk / IT Contact Center Support