STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
The Telecom Escalation Specialist serves as the primary point of customer contact for high-priority telecommunications incidents, service disruptions, and customer-impacting network events. This role manages escalations from detection through resolution while coordinating technical teams, carriers, vendors, customers, and leadership. The specialist leads incident communications, drives service restoration within established SLAs, and validates successful resolution. This position also supports post-incident reviews and continual improvement initiatives designed to reduce service interruptions and improve response times.
Location & Work Type
Location: Remote, USA
Work Type: Remote
Key Responsibilities
Incident & Escalation Management
Customer & Stakeholder Communication
Network Operations Support
Process Improvement
Performance Metrics
Qualifications
Required:
Education
Required Experience
Technical Knowledge
Key Competencies
Working Conditions
Preferred (Optional):
Preferred Experience
Benefits
Additional Details
The base range for this contract position is $18 - $28 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together!
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