Job Title: IT Support / Help Desk Job Duration: 6 months contract-to-hire
Job Location: Onsite Edina, MN
ABOUT THE ROLE
Our client is looking for an IT Support/Help Desk supporting end users across a corporate office and occasionally at store locations. You'll get exposure to desktop support, mobile devices, cloud services, and infrastructure projects, working alongside an experienced infrastructure team that will train you in the field.
Responsibilities
- Provide desk-side and desktop support for end users
- Perform general break/fix support for hardware and software issues
- Image and deploy machines; support new employee onboarding
- Supplement and coordinate with the Level 1 service desk team on escalations and shared workload
- Assist with pilots for new infrastructure or end-user devices
- Help operationalize and deploy new devices and infrastructure rollouts
- Support cloud-based Microsoft 365/Azure environment tasks, including Outlook, OneDrive, and Microsoft Entra identity provider.
- Escalate issues appropriately and navigate a larger corporate IT ecosystem when tools or access are limited
Technical Requirements
Must Have:
- Solid working knowledge of the Windows operating system and general desktop end-user experience
- Foundational understanding of Microsoft 365 (M365) services, including Outlook, OneDrive, Word, and Excel
- Basic familiarity supporting mobile devices/tablets
- Basic networking fundamentals (differences between wireless, physical/wired, and cellular networks)
Nice to Have:
- Windows 10/11 specific experience
- Basic familiarity with both iOS and Android mobile operating systems
- Exposure to ITSM/ticketing systems; ServiceNow experience specifically
- Basic familiarity with ITIL concepts
Soft Skills:
- Comfort operating in ambiguity and shifting priorities
- Strong critical thinking and adaptability across different technologies and tasks
- Resilience and a growth mindset
- Genuine curiosity and eagerness to build a long-term career in IT infrastructure/support
- Reliable and self-directed
The projected hourly range for this position is $27-30/hr.
On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
