Client Support Technician

Client Support Technician
Job Overview

• Job ID: 165395
• Posting Title: Client Support Technician
• Number of Positions: 1
• Requesting Agency: Mississippi Department of Archives & History (MDAH)
• Project Name: Client Support Services
• Duration: At least 1 Year from projected start date (Likely to be extended past one year)
• Contract Start Date: 11/01/26 ASAP
• Contract End Date: 06/30/27
• Desired Career Level: Intermediate
• Education Level: High School (HS) or GED
• Work Location: MS Department of Archives & History, 200 North St, Jackson, MS 39201
• Remote Option: 100% Onsite (Do NOT submit remote candidates, must be able to report onsite from day one of assignment)

Work Schedule & Requirements

• Hours per Week: 40
• Shift Schedule: Mon - Fri, 8:00 AM – 5:00 PM
• Overtime: Yes (Required to select "yes" even if OT will be rare)
• On-Call Required: No
• Travel: No / None
• Expenses Reimbursed: No
• Screening Requirement: Background Check

Scoring Method (Criteria / Percentage)

• Experience: 30%
• Cost: 40%
• Interview: 30%
• Total: 100%

Position Description
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Skills & Qualifications
Required Skills & Experience

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
• 1 to 4 years of relevant IT support or service desk experience.
• Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking ( DNS, DHCP, TCP/IP), and endpoint security tools.
• Strong communication, patience, customer service mindset, and problem-solving abilities.

Preferred / Not Required

• Preferred certifications: CompTIA A+, CompTIA Network+, or Microsoft credentials.

Skill Set BreakdownSkill SetSkill LevelRequired / PreferredNotesMicrosoft Windows 11IntermediateRequiredOperating SystemsAzure/Active DirectoryIntermediatePreferredOperating SystemsPowershellIntermediatePreferredProgramming Language/Development ToolsDesktops/NotebooksIntermediateRequiredHardwarePrintersIntermediateRequiredHardwareWireless DevicesIntermediateRequiredHardware

• Skill Level Key Code:
  • Beginner: 1-2 years
  • Intermediate: 3-5 years
  • Advanced: 5-7 years
  • SME: 7+ years
• About our Company
  DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
  
  Paid Holidays/Paid Time Off (PTO)
  Medical/Dental Insurance Group
  Accident/Critical Illness Insurance
  Life Insurance
  401 (K)