IT Service Desk Professional I

We need the Teammate in this position to solve support incidents in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize downtime for teammates, partners, and customers.

This is an IT contact center support role that includes supporting customers through various channels such as phone, chat and tickets submitted via our customer portal. This position includes, but is not limited to, support of clinical & desktop applications, as well as other technical troubleshooting.