Job Requirements Multi-Cloud Architect Employment type Full-timeLevel Senior StaffReports to Engagement Delivery LeadLocation RemoteRole summaryDesign secure, isolated, cost-efficient landing zones for each customer on Google Cloud and AWS so the teamcan deploy pre-built CCAI voice and chat applications and operate customer RAG / knowledge pipelines. Youdefine reusable architecture and Infrastructure-as-Code patternsWhat success looks likeEvery customer receives an isolated Google Cloud Platform project and/or AWS account set that meetssecurity and compliance standards.Reusable IaC modules exist for networking, IAM, logging, secrets, knowledge/RAG stores, and serviceenablement on both clouds.Architecture reviews catch isolation, cost, and compliance issues before go-live.Key responsibilitiesDesign per-customer multi-cloud architecture: Google Cloud Platform resource hierarchy and AWS account/OU patterns,VPC/VPC-SC or equivalent, Private Service Connect / PrivateLink as needed.Define IAM modelsDesign the landing zone for RAG / knowledge services (for example Vertex AI Search / RAG, Agent Assistknowledge, Amazon Bedrock Knowledge Bases, OpenSearch, or an approved vector store) includingisolation, encryption, and data residency.Produce architecture diagrams, decision records, and reference implementations.Partner with DevOps to encode patterns in Terraform and/or AWS CDK.Review cost, logging, encryption, audit, and data-residency posture for each new environment.• Advise on when to use shared services vs. fully isolated customer stacks.• Support security questionnaires and customer architecture reviews.Required qualifications8+ years in cloud architecture or senior infrastructure engineering, including production designs on bothGoogle Cloud Platform and AWS.• Hands-on design of isolated multi-tenant or per-customer cloud environments.Ability to produce IaC-ready designs• Experience architecting platforms that host conversational or contact-center workloads.Preferred qualifications• Google Cloud Professional Cloud Architect and/or AWS Solutions Architect Professional.• Direct experience with Contact Center AI, Dialogflow CX, Amazon Connect, Lex, or equivalent.VPC Service Controls, Private Google Access, AWS PrivateLink, Control Tower, or Landing ZoneAccelerator.• Security frameworks: SOC 2, ISO 27001, HIPAA, PCI-DSS.Sourcing keywords for recruitingWork Experience 7-10Years
