Oracle Service Cloud (Functional) Consultant

Job Role : Oracle Service Cloud (Functional) Consultant

Location : Remote

Role Type: Contract

Client: BirlaSoft

Certification: Oracle B2C Service (Service Cloud) Implementation Professional (Preferred)

Job role key responsibilities ::

• Lead Oracle Service Cloud functional design and configuration.
• Gather and analyze customer service and contact center requirements.
• Configure case management, workflows, business rules, and knowledge management.
• Conduct workshops, fit-gap assessments, and solution demonstrations.
• Develop functional specifications and business process documentation.
• Support Service Cloud integrations with OFS and enterprise applications.
• Lead functional testing and user acceptance activities.
• Facilitate training and change management sessions.
• Collaborate closely with business and technical teams.
• Ensure alignment with JDI customer service transformation goals.