REMOTE Services Associate | Entry-Level Customer Service

Globe Life serves working families through supplemental insurance and financial protection products. The Remote Services Associate helps members understand benefit options, answers questions, supports enrollment, and provides ongoing policy-related customer service remotely.

Responsibilities:

• Meet with members virtually through Zoom and phone appointments
• Connect with individuals from our provided member database
• Identify each member's needs, priorities, and concerns
• Explain available life, accident, and supplemental benefit options
• Answer questions clearly and professionally
• Recommend appropriate coverage solutions based on individual needs
• Guide eligible members through applications and enrollment
• Maintain communication throughout the application process
• Conduct policy reviews and assist with beneficiary updates
• Provide ongoing customer service after coverage is established
• Assist members with policy-related questions and claims guidance
• Maintain accurate digital records and documentation
• Follow applicable company procedures, state regulations, and ethical standards

Requirements:

• Friendly, professional, and comfortable speaking with people
• An effective verbal and written communicator
• Customer-focused and passionate about helping others
• A strong listener and problem solver
• Self-motivated and dependable
• Organized and detail-oriented
• Comfortable using computers and virtual technology
• Able to manage your time effectively while working from home
• Goal-oriented and motivated by performance
• Comfortable working independently and with a team
• Coachable and receptive to constructive feedback
• Interested in professional and financial growth
• Experience in customer service, retail, hospitality, healthcare, banking, call centers, administration, military service, financial services, account management, or sales can transfer well to this opportunity
• Sales or insurance experience is helpful—but not required
• Be at least 18 years old
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed activities