Senior Customer Success Manager SSE - HPE Networking

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on data and applications. The Senior Customer Success Manager will drive customer deployment, adoption, utilization, satisfaction, and consumed cloud revenue for HPE’s SSE Atmos offerings while building strategic customer and partner relationships.

Responsibilities:

• Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company
• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice
• Engage with a business-led outcome focused mindset in amplifying value of our offerings
• Advocate for innovation and early adoption of cloud technologies
• Work with Technical Support to help resolve customer issues, as required
• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience
• Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE
• Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle
• Ensure customers receive consistent experience throughout the lifecycle of doing business with HPE
• Identify expansion opportunities for Sales to drive account growth

Requirements:

• 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization
• Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access and cloud
• Strong empathy for customers AND passion for customer success
• Excellent communication and presentation skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong interpersonal skills and experience building strong internal and external relationships
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
• Experience with CSM tools
• Account Relationship management
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus
• Occasional travel