Manager, Business & Project Analyst

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Manager, Business & Project Analyst will own and lead complex business initiatives from intake through implementation, including requirements gathering, executive-level facilitation, project delivery, stakeholder consulting, and team development within the Pharmacy Services Finance Intelligence organization.

Responsibilities:

• Develop a comprehensive understanding of end-to-end business processes, upstream and downstream dependencies through the Business Requirements Documents (BRDs) using the team's standardized framework
• Facilitate executive-level workshops to define business strategy, priorities, and solution direction
• Identify root causes, operational risks, and long-term improvement opportunities rather than addressing symptoms
• Serve as the primary business owner responsible for solution definition and delivery readiness
• Lead large, cross-functional projects and multi-phase initiatives with significant organizational complexity
• Drive delivery from intake through implementation while proactively managing scope, risks, dependencies, and stakeholder expectations
• Facilitate complex decision-making discussions involving multiple business units
• Serve as the primary escalation point for assigned initiatives before leadership involvement becomes necessary
• Provide executive-ready project updates focused on risks, impacts, decisions, and business outcomes
• Develop trusted advisor relationships with directors, senior managers, business owners, and technical leadership
• Maintain deep understanding of assigned business domains and proactively identify opportunities for process optimization
• Promote transparency, accountability, and predictable delivery across all assigned initiatives
• Support onboarding of new team members through knowledge sharing and mentoring
• Conduct peer reviews of Business Requirements Documents and project deliverables
• Share business knowledge, facilitation techniques, and consultative delivery practices across the team
• Foster a culture of ownership, accountability, collaboration, and continuous learning
• Serve as a role model for consultative partnership and delivery excellence

Requirements:

• Bachelor's degree in Business, Information Systems, Finance, Analytics, Healthcare Administration, Computer Science, or related field, or equivalent professional experience
• 5+ years of experience in Business Analysis, Project Delivery, Product Management, Program Management, Process Improvement, or related disciplines
• Experience leading highly complex, cross-functional business and technology initiatives
• Proven ability to independently facilitate executive-level meetings and influence business decisions
• Advanced experience documenting business requirements, functional specifications, business rules, and process flows
• Demonstrated ability to manage multiple concurrent initiatives with competing priorities
• Strong analytical thinking, problem-solving, organizational, and communication skills
• Experience working with Agile, Waterfall, or hybrid delivery methodologies
• Experience with Jira, Confluence, or comparable project management platforms
• Experience supporting Pharmacy Benefit Management (PBM), Healthcare, Finance, Revenue Cycle, or Insurance organizations
• Experience partnering with Analytics Engineering, Data Engineering, Business Intelligence, or Software Development teams
• Strong understanding of analytics delivery lifecycles and enterprise reporting solutions
• Experience with SQL, Tableau, Power BI, or business intelligence concepts
• Experience leading enterprise transformation or operational improvement initiatives
• Experience mentoring analysts or leading project delivery communities of practice
• Lean Six Sigma, CBAP, PMI-PBA, PMP, CSM, or comparable professional certifications
• Demonstrated expertise in stakeholder management, organizational change, and consultative solution delivery