Senior Manager, Customer & Commercial Operations

Aegis Ventures’ portfolio company Optain is a healthcare technology company using AI and machine learning to improve frontline care. The Senior Manager, Customer & Commercial Operations will build and own US customer operations, including hardware deployment, camera servicing, inventory management, and commercial contract execution. The role will also redesign workflows, create operational infrastructure, and automate processes for scale.

Responsibilities:

• Own the camera supply chain from factory to activated device -- forecast demand against a sales pipeline with no history, manage our manufacturing partner, and make sure hardware lands and goes live in step with new deals
• Stand up the US service function from scratch -- design how repairs, replacements, and loaner units work, and set the uptime our health system customers can count on
• Run the deals -- partner with sales on commercial terms, draft and redline customer contracts, manage outside counsel where it is warranted, and drive agreements through to signature
• Design how we contract -- health systems, provider groups, and independent practices each need a different structure. You will shape the terms, including pilots built to convert into committed volume
• Secure the data rights our AI roadmap depends on. At Optain, contracts and data use terms are product strategy
• Build the contracting machinery -- reusable templates, workflow tooling, signing authority routing, and playbooks that make each deal faster than the last
• Manage legacy contract obligations inherited from an acquired business and support ongoing compliance with existing customer agreements
• Draft internal policies and SOPs to close operational gaps as the company grows
• Build the automation yourself. We expect you to use AI tooling to cut manual work out of these workflows directly. The goal is a function that scales without adding headcount linearly

Requirements:

• 3-5 years in business or operations roles, with hands-on ownership of hardware logistics or commercial contract management (both is a plus)
• A systems thinker who leaves every process easier to run than they found it
• Hands-on with AI tooling, including building or automating real workflows
• Exceptional written communication and attention to detail
• Someone who takes ownership seriously, communicates proactively, and is comfortable operating with limited structure -- you will often be the one defining the process
• Startup experience strongly preferred -- you have worked in a Series A or B environment and are comfortable operating without a defined playbook
• Prior experience in management consulting or investment banking is a plus -- we value the analytical rigor and work product standards that come with it
• Experience in a regulated industry is a strong plus; medical device, IVD, or health tech with a hardware component is ideal