Customer Service Agent (USA)

CAVU is an aviation travel company focused on creating seamless airport experiences for passengers and partners. The Customer Service Agent will support US markets by handling customer and partner enquiries, bookings, reservations, product information, and administrative tasks through calls, email, and online channels.

Responsibilities:

• Provide excellent customer service via inbound and outbound telephone calls, email, and online channels
• Support customers with bookings, reservations, and product information
• Handle distribution channel enquiries professionally and efficiently
• Carry out ad hoc administrative tasks to support the wider team
• Collaborate with colleagues globally to ensure consistency and service excellence

Requirements:

• • Previous experience in a call centre or customer service role
• • Strong written communication skills with excellent spelling and grammar
• • Confident handling both inbound and outbound calls
• • A customer-first mindset and ability to work independently
• • Looking for a long-term role with opportunities to grow and develop