Enterprise Account Manager - Inside Sales

Notice Ninja is a platform for tax notice management and compliance workflow automation. The Enterprise Account Manager will drive revenue growth across existing enterprise and mid-market accounts by managing renewals, closing upsell and cross-sell opportunities, expanding platform adoption, and partnering with cross-functional teams.

Responsibilities:

• Own the renewal pipeline for an assigned book of accounts; forecast, negotiate, and close renewals on time
• Achieve or exceed net revenue retention targets across the book
• Manage order form amendments, pricing changes, and contract paperwork in coordination with Legal and Finance
• Identify churn risk early and coordinate mitigation plans with Client Experience
• Identify, qualify, and close expansion opportunities: additional users, entities, modules, workflows (amended returns, audits, POAs, refund recovery, entity registration), managed services, and tier upgrades
• Develop and execute account growth plans for each assigned client, prioritized by expansion potential
• Conduct structured discovery with tax, payroll, finance, and operations stakeholders to uncover new use cases and unaddressed notice volume
• Build business cases and ROI analyses that support expansion and tier moves
• Serve as the commercial point of contact for assigned enterprise and mid-market clients
• Lead the commercial portion of Annual Business Reviews in partnership with Client Experience
• Maintain strong relationships with tax directors, payroll leaders, finance executives, and procurement
• Translate client outcomes and adoption data into growth conversations
• Maintain accurate pipeline, forecast, activity, and account data in HubSpot
• Deliver weekly forecast updates and quarterly account reviews to sales leadership
• Track renewal, upsell, and expansion KPIs against quota
• Partner with Client Experience, Implementation, Product, and Finance teams
• Surface product feedback, competitive intelligence, and market signals to leadership
• Contribute to renewal and expansion playbooks, pricing guidance, and standard operating procedures

Requirements:

• • Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent experience
• • 3+ years of quota-carrying B2B SaaS sales experience with demonstrated success in account management, renewals, or expansion
• • Experience selling to enterprise or mid-market buyers
• • Proven ability to run a full commercial cycle within existing accounts: discovery, business case, negotiation, and close
• • Working knowledge of SaaS contracts, pricing structures, and order form amendments
• • Excellent written and verbal communication skills; able to lead executive conversations by phone and video
• • Proficiency in HubSpot or a comparable CRM with disciplined pipeline hygiene and forecasting
• • Corporate tax experience, whether in a tax department, public accounting, or selling into corporate tax buyers
• • Experience selling into fintech, tax, payroll, PEO, HR technology, or compliance software
• • Experience selling to PEOs, payroll providers, or CPA firms
• • Familiarity with tax notices, agency correspondence, or compliance workflows
• • Experience building ROI models and business cases for expansion