Sr. QA Lead

Company Overview:
Req ID: 389087
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA's Client is currently seeking a Sr. QA Lead to join their team in McKInney, Texas (US-TX), United States (US). REMOTE

Job Description:
Sr. QA Lead – .NET & Genesys Integration Testing

Position Summary
We are seeking an experienced QA Lead to lead end-to-end testing efforts for integrations between .NET-based applications and the Genesys platform. The ideal candidate will have strong experience in integration testing, API testing, contact center technologies, test automation, and defect management across complex enterprise environments.

Key Responsibilities
Lead functional, integration, system, and user acceptance testing activities.
Define and execute test strategies for integrations between .NET applications and Genesys Cloud/Genesys contact center solutions.
Validate APIs, workflows, event-driven interactions, and data exchanges across systems.
Develop and maintain test plans, test cases, and test execution reports.
Coordinate testing activities across business, development, and infrastructure teams.
Identify, track, and manage defects through resolution.
Support test automation initiatives and CI/CD integration.
Validate voice, routing, agent desktop, and customer interaction workflows within Genesys.
Ensure quality standards and release readiness are achieved before production deployment.

Required Skills
8+ years of QA and software testing experience.
3+ years leading testing teams or large testing initiatives.
Experience testing .NET applications, REST APIs, and enterprise integrations.
Hands-on experience with Genesys Cloud, Genesys Engage, or other Genesys platforms.
Strong understanding of contact center workflows, call routing, IVR, agent interactions, and reporting.
Experience with API testing tools such as Postman or SoapUI.
Experience with test automation frameworks and tools.
Strong defect management and root-cause analysis skills.
Experience working in Agile/Scrum environments.
Preferred Skills
Experience with contact center modernization or migration projects.
Knowledge of cloud platforms such as AWS.
Experience with automation tools such as Selenium, Playwright, or Cypress.
Familiarity with CI/CD pipelines and DevOps practices

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is [65 - 70 $ W2 range]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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