Customer Service Specialist II - Hawaii (Work from Home)

Savers | Value Village is a purpose-driven thrift operator that champions reuse and supports local communities. The Customer Service Specialist II provides exceptional service by handling escalated customer inquiries across calls, emails, and social media, resolving issues or routing them to the appropriate departments.

Responsibilities:

• Handle escalated customer issues and partners with logistics and/or stores to resolve
• Respond to customer care email inquiries escalate to SSC, those requiring more complex actions
• Answers basic trouble shooting questions or inquiries for the stores
• Receives and responds to inbound calls, emails, and social media messages, accurately notates details
• Uses good judgment to determine when an inquiry can be resolved on initial contact or requires escalation to achieve call/case resolution
• Make accurate entries into systems, logs, etc
• All other duties assigned

Requirements:

• High School diploma, or equivalent
• Able to work holidays, weekends and evening shifts
• Ability to occasionally lift up to 30 lbs
• Ability to sit for long periods of time on the phone
• Local travel as needed, less than 10%
• Prior work in customer service in a call center environment preferred