Software Development Engineer (Forward Deployed)

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. The Software Development Engineer will build, enhance, deploy, and maintain secure, scalable cloud and on-premises platform features for legal professionals, while collaborating with enterprise clients and internal teams. The role includes customer-facing implementation, onsite troubleshooting, production customizations, technical guidance, and extensive travel.

Responsibilities:

• Lead the deployment and configuration of our application in on-premises and cloud environments for enterprise clients
• Perform onsite visits as needed to install, configure, and troubleshoot deployments
• Make real-time code adjustments and customizations onsite to address unique client requirements and ensure optimal performance
• Collaborate closely with clients to understand their workflows, gather requirements, and implement tailored solutions
• Provide technical guidance, training, and support during and post-deployment to maximize adoption and satisfaction
• Identify opportunities for improvements and feed insights back to the core engineering team
• Troubleshoot and resolve complex technical issues in production environments, ensuring high availability and security
• Document deployment processes, customizations, and client-specific configurations

Requirements:

• Strong proficiency in Rust or Node and React for full-stack development and customization
• Experience with SQLite, MySQL, Postgres (or similar embedded databases) for data management in on-prem setups
• Has built customer-facing AI applications
• Proven track record in software deployment, configuration, and customer-facing technical roles (e.g., solutions engineering, professional services, or forward-deployed/support engineering)
• 4-5 years of software engineering experience
• Hands-on experience with on-premises and cloud deployments (e.g., AWS, Azure, or hybrid environments)
• Ability to write, debug, and modify code in production-like settings under time constraints
• Excellent problem-solving skills with a focus on delivering practical, high-impact solutions quickly
• Strong communication skills to explain technical concepts to non-technical stakeholders (e.g., lawyers and firm administrators)
• Willingness and ability to travel extensively to client sites nationwide.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• This role is remote-friendly for candidates based in the US
• Candidates located in or near the San Francisco Bay Area will work on a hybrid basis (2–3 days/week in-office) out of our San Francisco headquarters
• Experience in legal tech, enterprise SaaS, or regulated industries
• Knowledge of reactive frameworks, microservices architecture, or containerization (e.g., Docker, Kubernetes)
• Background in building scalable, high-availability systems
• Passion for creating tools that make a tangible difference in users' professional lives