Project Manager, Value Improvement Office

MemorialCare is a nonprofit integrated health system committed to patient-centric, affordable, and high-quality healthcare. The Project Manager will lead non-information technology operational projects for the Value Improvement Office, managing scope, schedules, budgets, governance, stakeholders, and implementation from executive approval through post-go-live review.

Responsibilities:

• Manages all phases of assigned projects including initiation, definition and planning, execution, monitoring and cost control, and project close out. Works to identify and define project requirements, scope, and objectives
• Assists all stakeholders in making sure overall project needs and objectives are understood and executed as projects evolve through the development cycle. Where necessary, applies assertiveness to ensure that the project moves along and that decisions are made in a timely manner
• Develops project strategies, defines project schedules, manages resources and equipment, develops plans and reports, and tracks information
• Evaluate project performance and setting quality and performance standards
• Identifies and resolves problems of varying complexity that arise in and outside of the department
• Conducts root cause analysis of problems and take actions to prevent recurring instances of issues
• Develop and maintain project budgets and oversee expenditures/procurement
• Coordinates and manages project governance requests throughout their lifecycle and ensures proper documentation and communication to all stakeholders
• Facilitates project meetings; documents and follows-up on actions and decisions. Records and distributes meeting minutes within a timely manner
• Ensures that both client and VIO teams’ needs are met as projects evolve, monitors project progress, handles issues that arise, and communicates regularly on project developments to relevant participants in efforts to maintain overall visibility
• Ensures proper communication on assigned tasks, both internally to the Team and externally to stakeholders. Responsible for aligning expectations to clearly define requirements and deliver expected results for assigned project tasks
• Creates and maintains documentation, plans, templates, and reports on assigned tasks
• Helps prepare project proposals, timeframes, and schedule, breaking projects out into measurable milestones
• Monitors and reports on progress against established project milestones related to working hours, plans, and expenditures, utilizing MemorialCare provided tools. Analyzes risks, as well as opportunities and areas for improvement and reports project outcomes and/or escalates risks to appropriate individuals

Requirements:

• Minimum 3 years project management or relevant experience required
• Demonstrated understanding of key areas of the healthcare business
• Understanding and application of Lean, process improvement discipline
• Demonstrated high energy levels and tolerance of tight deadlines, time pressures, and ambiguity
• Past success leading project with multiple business stakeholders, technical resources, and third parties for solutions
• Proven knowledge of PCs, collaborative computing tools, re-engineering and process improvement techniques, information management in healthcare, systems integration, and basic project finance regulations
• Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines
• Proven ability to prepare and interpret flowcharts, schedules, and step-by-step action plans
• Demonstrated proficiency with the Microsoft Suite Products required
• Demonstrated analytical, creative thinking, and problem-solving skills
• Proven superior oral and written communication and presentation skills; able to interact with individuals across all departments
• Experienced exercising good judgment in fast-paced, high-pressure work environment, with competing priorities
• Bachelor's degree or equivalent combination of education and relevant healthcare experience required
• Project Management Professional (PMP) or equivalent PMI recognized certification preferred
• Lean Certification preferred