Bilingual Customer Service Representative

Oscar Health is a health insurance company built around a full-stack technology platform and focused on serving its members. The Bilingual Customer Service Representative handles high-volume customer interactions and back-office tasks, manages assigned cases, resolves and escalates issues, and supports process improvement while following operational, regulatory, and compliance standards.

Responsibilities:

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
• 1+ years of experience in a high-volume or customer-focused setting
• 6+ months of healthcare experience
• High school diploma or GED
• This is a remote position, open to candidates who reside in Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events
• Strong quantitative or analytical skills focused on solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities