Epic Training Manager

Job Title:

Location: Raleigh, NC - Occasional travel

Description:

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Epic EHR training program management

Required

5

Years

Epic implementation, upgrade, or optimization experience

Required

5

Years

Leadership and management of Epic training teams

Required

3

Years

Development and management of Epic training curriculum and materials

Required

3

Years

Epic training methodologies and adult learning principles

Required

3

Years

Project management and implementation experience

Required

3

Years

Epic certification/credentialing

Highly desired

0

Experience supporting behavioral health, long-term care, or complex healthcare environments

Highly desired

2

Years

Experience managing training for multi-site or enterprise Epic environments

Highly desired

2

Years