Quality Technician II

Job Title: Quality Technician II

Job Location: Arden Hills, MN

Job Type: Contract

Job Overview:

Pay Range: $21.00hr - $26.00hr

Requirement/Must Have:

• HS diploma/GED is required.
• Associate degree (AA) in Electronics or equivalent related experience.
• 1+ years of related experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong attention to detail.
• Solid technical writing skills.

Responsibilities:

• Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups such as R&D and Manufacturing to obtain information needed to complete investigations.
• Follow up with internal teams to confirm reported coding is accurate and to obtain additional information when needed.
• Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Nice to Have:

• Experience working in a regulated quality environment such as complaint handling, investigations, and documentation.
• Experience using complaint management systems such as GCMS Trackwise.
• Understanding of basic electrical principles.
• Proficiency using electrical test equipment such as oscilloscopes, digital multimeter, power supply, spectrum analyzer, and source meter.

Skills:

• Microsoft Word.
• Microsoft Excel.
• Microsoft Outlook.
• Technical Writing.
• Root-cause testing.
• Complaint handling.
• Electrical test equipment.
• Oscilloscopes.
• Digital multimeter.
• Spectrum analyzer.

Qualification And Education:

• HS diploma/GED is required.
• Associate degree (AA) in Electronics or equivalent related experience.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities