Senior Technical Writer
Tech Writer will support IT teams by developing, improving, and maintaining clear,
accurate, and accessible technical documentation for operational, support, and
knowledge management purposes.
Tasks and responsibilities in this position:
Produce, maintain, and improve IT documentation, including knowledge base
articles, technical procedures, operational runbooks, quick reference guides, and
Standard Operating Procedures (SOPs) in the following areas:
o IT Helpdesk and end-user support
o Data Center operations
o Data Networking operations
Collaborate with subject matter experts (SMEs), technical teams, and service
owners to gather, validate, and translate complex technical information into clear
user-focused content.
Review, edit, and update existing documentation to ensure accuracy,
consistency, completeness, and alignment with the current system and
operational environment.
Organize technical content into logical, searchable structures that support
efficient knowledge sharing, issue resolution, onboarding, and operational
continuity.
Develop and apply documentation standards, templates, naming conventions,
and quality control practices to promote consistency across IT documentation.
Ensure documentation is audience-appropriate, accessible, easy to navigate,
and written in a consistent format for technical and non-technical users.
Support documentation lifecycle management, including version control, periodic
reviews, approvals, and retirement of outdated materials.
Other considerations:
Proven senior-level experience as a technical writer, preferably supporting IT
operations, infrastructure, service management, helpdesk, data center, or
networking environments.
Ability to understand technical processes and translate them into clear, concise
documentation for varied audiences.
Experience working with documentation platforms, knowledge management
systems, collaboration tools, and version-control or review workflows.
Familiarity with IT service management concepts, ticketing systems, operational
support processes, and documentation governance is beneficial.
Strong interviewing, listening, editing, and communication skills, with the ability to
work effectively with technical and non-technical stakeholders.
Working remotely is an option; availability for scheduled meetings with SMEs and
IT teams is expected.
Work experience in higher education is preferable.
Regards,
(Direct)
An MBE & eVerify Company
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