Customer Service Representative I

CorVel Corporation is a national provider of risk management solutions for the workers’ compensation, auto, health, and disability management industries. The Customer Service Representative I addresses client and provider inquiries through multiple communication channels, reviews provider histories, clarifies responses with supervisors and departments, and maintains reports and spreadsheets while following contractual, state, and client guidelines.

Responsibilities:

• Answer phone calls, return phone calls
• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Additional duties as assigned

Requirements:

• This role requires internet upload and download speeds of at least 80Mbps
• Candidates must live in Phoenix, AZ area
• • Knowledge of Workers Compensation fee schedules and regulations
• • Effective verbal and written communication skills
• • Good organizational skills and ability to multitask
• • Detail oriented
• • Proficiency with Microsoft applications
• • Medical terminology and coding knowledge
• • High school diploma or equivalent
• • Customer service experience working in the Managed Care and Benefit Administration industries
• • Bilingual preferred