Customer Service Representative II - Bilingual

CorVel Corporation is a provider of risk management solutions for workers’ compensation, auto, health, and disability management industries. The Customer Service Representative II - Bilingual role handles client and provider inquiries through multiple communication channels, researches provider histories, consults with internal teams, and maintains reports while following contractual, state, and client guidelines.

Responsibilities:

• Answer phone calls, return phone calls
• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Additional duties as assigned

Requirements:

• This role requires internet upload and download speeds of at least 80Mbps and candidate must reside in Phoenix, AZ
• • Knowledge of Workers Compensation fee schedules and regulations
• • Effective verbal and written communication skills
• • Good organizational skills and ability to multitask
• • Detail oriented
• • Proficiency with Microsoft applications
• • Medical terminology and coding knowledge
• • Bilingual - English/Spanish
• • High school diploma or equivalent
• • Customer service experience working in the Managed Care and Benefit Administration industries