Customer Success Manager

Lifesight is seeking a Customer Success Manager to serve as a trusted advisor to enterprise customers using its platform. The role focuses on onboarding, adoption, value realization, retention, renewals, and expansion while translating analytical and platform outputs into clear business value and coordinating with cross-functional teams.

Responsibilities:

• Own a portfolio of enterprise customers across the customer lifecycle
• Build trusted relationships with Marketing, Media, Analytics, Digital, Finance and Commercial stakeholders
• Lead onboarding, customer success planning, QBRs, executive reviews and ongoing customer engagements
• Drive platform adoption, engagement, customer value and long-term retention
• Help customers understand and apply Lifesight's platform capabilities to their marketing and business objectives
• Translate analytical and platform outputs into clear business implications without independently building statistical models
• Coordinate with Product, Marketing Science, Implementation and Data teams to resolve customer needs and challenges
• Identify customer risks, adoption barriers, renewal risks and opportunities for expansion
• Lead renewal planning and support expansion conversations with Sales where appropriate
• Conduct customer enablement, training and workshops
• Represent the voice of the customer internally and contribute to product and customer-experience improvements
• Support customer advocacy initiatives such as references, case studies, webinars and testimonials

Requirements:

• • 4+ years of experience in Customer Success, Client Services, Account Management, Customer Consulting, Enterprise SaaS, or a related customer-facing role
• • Strong experience managing enterprise customer relationships
• • Experience working with marketing teams, media teams, digital agencies, MarTech platforms, or related environments
• • Strong understanding of the digital marketing / MarTech ecosystem
• • Proven ability to manage multiple stakeholders, workstreams, and priorities
• • Experience presenting to senior and executive-level stakeholders
• • Demonstrated ability to drive adoption, engagement, retention and customer value
• • Strong communication, presentation, storytelling, and stakeholder-management skills
• • Good project-management and organizational skills
• • Comfortable working with data and analytical outputs without needing to be a Data Scientist or Marketing Scientist
• • Comfortable operating in a fast-growing SaaS environment
• You don't need to be a Marketing Scientist or Data Scientist. You should be comfortable with data, willing to learn Lifesight's measurement capabilities, and able to explain complex technology and analytical outputs in clear business language
• Most importantly, you should have a strong Customer Success mindset , with a focus on customer adoption, value realization, retention, and long-term growth
• • Enterprise B2B SaaS experience
• • Exposure to marketing analytics, campaign performance, digital media, or marketing reporting
• • Experience working with Product, Implementation, Analytics, or Data teams
• • Knowledge of CRM, marketing automation, digital advertising or MarTech platforms
• • Exposure to marketing effectiveness, attribution, MMM, incrementality testing or marketing measurement