Full Stack Software Development Engineer

CVS Health is a health care company focused on creating a more connected, convenient, and compassionate health experience. The Full Stack Software Development Engineer will design, develop, and support scalable applications, APIs, automation solutions, dashboards, and data-driven tools for Contact Center & Telephony Services. The role also involves cloud engineering, system integrations, cross-functional collaboration, and ensuring software security, reliability, and quality.

Responsibilities:

• Design, develop, test, and maintain scalable full stack applications, APIs, and automation solutions that enhance operational efficiency, improve user experiences, and support critical Contact Center & Telephony Services business functions
• Build cloud-native solutions using modern technologies and engineering practices, leveraging Python, Azure services, system integrations, and event-driven architectures to streamline workflows and reduce manual effort
• Develop and support intuitive dashboards, reporting solutions, and data-driven applications that provide actionable insights into operational performance, service delivery, and business outcomes
• Collaborate with product, engineering, operations, and business stakeholders to translate requirements into secure, reliable, and maintainable software solutions while contributing to architecture, design, and technology decisions
• Champion engineering excellence through code reviews, automated testing, CI/CD pipelines, monitoring, troubleshooting, and continuous improvement initiatives that ensure application quality, scalability, and reliability

Requirements:

• 3+ years of professional software engineering experience designing, developing, and supporting full stack applications, APIs, or enterprise software solutions
• 3+ years of hands-on development experience with Python, including application development, automation, system integrations, and API-based solutions
• 2+ years building and deploying cloud-native solutions using Microsoft Azure, including serverless technologies, event-driven architectures, and related cloud services
• 2+ years creating reporting, analytics, and data visualization solutions using Power BI or comparable business intelligence platforms
• 1+ year applying modern software engineering practices, including Git, CI/CD pipelines, automated testing, Agile delivery, and DevOps methodologies
• Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
• Experience supporting or integrating with Contact Center and Telephony platforms such as Five9, Cisco, Avaya, Oracle, Genesys, or Microsoft Teams
• Familiarity with workflow automation, user provisioning, access management, and operational support processes, including orchestration of business and technical workflows
• Knowledge of observability and monitoring practices, including logging, performance monitoring, alerting, and operational reporting in cloud environments
• Exposure to infrastructure and automation tools such as Terraform, Ansible, Azure DevOps, or similar technologies that enable scalable platform management
• Experience working in large-scale enterprise environments, collaborating across multiple teams to deliver solutions that balance business needs, operational support, security, and reliability