Senior Business and Change Management Analyst

Job Title: Senior Business and Change Management Analyst

Job Location: Edmonton, AB

Job Type: Contract

Job Overview:

Requirement/Must Have:

• University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or a related discipline.
• Four (4) years of progressively responsible experience in business analysis, organizational change management, project delivery, process improvement, or related fields.
• Certified Business Analyst (IIBA) or equivalent.
• Certified Change Management Professional (ACMP, Prosci Certified Change Practitioner, CMI, APMG Change Management Practitioner).
• Demonstrated experience in developing integrated plans, portfolio and project reporting and communicating progress to senior executives.
• Experience assisting clients to execute strategies with technology, process, organizational design and IT operations.
• Experience in a project management role.
• Experience in the development of project documents for a wide variety of initiatives and projects that adhere to legislative, legal and audit requirements for content management systems.
• Experience supporting and collaborating directly with stakeholders, external and internal business areas.
• Strong verbal and written communication skills.
• Experience with various software development methodologies including Agile, Waterfall, Scrum, and Kanban.
• Experience working with cross-functional teams to understand detailed requirements and align the design to product vision and user needs.
• Senior leadership experience defining project scope, goals and deliverables such as roadmaps, governance, briefing notes, and business cases.
• Experience leading project governance, change management and communication activities.

Responsibilities:

• Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with organizational strategic priorities.
• Conduct discovery sessions, stakeholder interviews, workshops, and business needs assessments to identify business challenges and opportunities.
• Elicit, analyze, document, and validate business, functional, and technical requirements.
• Develop business cases, process maps, user stories, use cases, and other project documentation.
• Analyze and evaluate current business processes and recommend improvements to increase efficiency, effectiveness, and service quality.
• Support the development, enhancement, testing, implementation, and maintenance of business applications and systems.
• Collaborate with project teams, technical resources, and business stakeholders to ensure solutions meet business objectives.
• Facilitate user acceptance testing (UAT), business readiness assessments, and implementation activities.
• Assist the project manager in the identification of risks and issues and recommend mitigation strategies.
• Develop and execute change management strategies and plans that support successful adoption of business processes, systems, and organizational initiatives.
• Conduct stakeholder analysis and change impact assessments to identify organizational risks, readiness factors, and adoption requirements.
• Partner with business leaders and project teams to build awareness, commitment, and support for organizational change.
• Develop and implement communication, engagement, resistance management, coaching, and training plans that address stakeholder needs throughout the change lifecycle.
• Assess organizational readiness and recommend actions to improve change acceptance and sustainability.
• Support leaders in managing resistance and reinforcing desired behaviors and outcomes.
• Measure and monitor adoption, utilization, and proficiency of implemented solutions and identify opportunities for continuous improvement.
• Facilitate workshops, presentations, and change-related discussions to support stakeholder engagement and organizational alignment.
• Support operational initiatives and ensure alignment with divisional goals, strategies, and priorities.
• Analyze business performance measures and identify opportunities for process optimization and service improvement.
• Provide recommendations to leadership to support informed decision-making.
• Contribute to business planning, operational planning, and continuous improvement initiatives.
• Develop and present options, recommendations, and implementation approaches to executives and decision makers.

Nice to Have:

• Active PMP certification as issued by the Project Management Institute or equivalent.
• Active Certified Scrum Master certification.
• Demonstrated experience with data integration between clinical applications.
• Demonstrated experience working as a Change Manager on a large complex custom software application development project.
• Experience in the analysis, development, and integration of complex IT systems with a focus on multiple data sources, web services, and legacy IT solutions.
• Experience in understanding complex businesses questions and framing the right analytical question to solve a business problem.
• Experience with Organizational Change Management methodologies such as Prosci ADKAR, ACMP, or Kotter.
• Experience with Value Stream Mapping.
• Experience in public sector environments and regulatory frameworks.
• Experience with business intelligence, reporting, and performance measurement.

Skills:

• Business Analysis.
• Organizational Change Management.
• Project Management.
• Process Improvement.
• Requirements Gathering.
• Stakeholder Management.
• Project Governance.
• Business Process Re-engineering.
• User Acceptance Testing (UAT).
• Business Readiness.
• Change Impact Assessment.
• Communication & Training.
• Agile/Scrum/Waterfall/Hybrid.
• Business Applications.
• Portfolio & Project Reporting.
• Facilitation.
• Problem-solving.
• Critical-thinking.

Qualification And Education:

• University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, or Information Systems.
• Certified Business Analyst (IIBA) or equivalent.
• Certified Change Management Professional (ACMP, Prosci, CMI, or APMG).

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities