Endpoint Engineer

Job Title: Endpoint Engineer

Overview
The Endpoint Engineer is responsible for the design, implementation, security, and lifecycle management of endpoint devices across the organization. This role ensures a stable, secure, and scalable endpoint environment that supports business operations, enhances user productivity, and aligns with organizational standards and compliance requirements.

Key Responsibilities
Endpoint Management & Engineering

• Design, deploy, and maintain endpoint management solutions (e.g., Microsoft Intune, SCCM/MECM).
• Manage device provisioning, configuration, patching, and software deployment.
• Develop and maintain standardized images, builds, and configuration baselines.
• Support endpoint lifecycle management, including procurement, refresh cycles, and decommissioning.

Security & Compliance

• Implement and enforce endpoint security policies, including encryption, antivirus, and endpoint detection and response (EDR).
• Ensure compliance with organizational and regulatory requirements (e.g., HIPAA, SOC2).
• Partner with cybersecurity teams to monitor and remediate vulnerabilities.
• Support zero-trust initiatives and conditional access strategies.

Automation & Scripting

• Develop scripts (PowerShell, Bash) to automate endpoint management tasks.
• Optimize processes for efficiency and scalability through automation.

User Support & Troubleshooting

• Serve as an escalation point for endpoint-related issues from desktop support teams.
• Troubleshoot complex hardware, OS, and application issues.
• Collaborate with cross-functional teams to resolve incidents and minimize downtime.

Collaboration & Project Work

• Participate in IT projects such as system migrations, M&A integrations, and infrastructure upgrades.
• Collaborate with network, security, and application teams on endpoint-related initiatives.
• Support implementation of new technologies and tools.

Documentation & Process Improvement

• Create and maintain detailed documentation, including processes, configurations, and runbooks.
• Identify opportunities to improve service delivery, reduce manual effort, and enhance user experience.

Required Qualifications

• Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3 7 years of experience in endpoint engineering or device management.
• Hands-on experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, or similar platforms.
• Strong understanding of Windows and/or macOS operating systems.
• Experience with Active Directory, Azure AD (Entra ID), and Group Policy.
• Proficiency in scripting (PowerShell required; other languages a plus).
• Knowledge of endpoint security best practices and tools (e.g., Defender, CrowdStrike).

Preferred Qualifications

• Experience in healthcare or highly regulated industries.
• Familiarity with VDI solutions and remote workforce support.
• Experience with mobile device management (MDM/MAM).
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
• Relevant certifications (e.g., Microsoft Certified: Endpoint Administrator Associate, Security+, ITIL).

Key Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• High attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a proactive approach to support and service delivery.

Working Conditions

• Primarily office or hybrid environment.
• May require occasional after-hours support for deployments or critical incidents.