Field Service Technician 4

Description

We are looking for an experienced Field Service Technician 4 to support hardware service, technical troubleshooting, and end-user assistance in Lancaster, Pennsylvania. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can diagnose equipment issues, resolve technical problems efficiently, and provide dependable customer support in a field service environment. The role also calls for sound judgment, strong communication skills, and the ability to guide less experienced team members while maintaining high service standards.

Responsibilities:
Diagnose and resolve issues affecting computer systems, hardware components, and peripheral devices in a timely manner.
Perform maintenance activities, equipment repairs, and replacement of defective parts to keep systems operating reliably.
Install, update, and configure hardware and software while ensuring accurate service documentation is maintained.
Administer user account access, security permissions, and group settings in accordance with established procedures.
Investigate product malfunctions, determine root causes, and implement corrective actions to restore functionality.
Provide practical guidance and training to employees on equipment use, support processes, and basic troubleshooting steps.
Evaluate customer needs and recommend appropriate products or service solutions based on technical requirements.
Support daily field operations by coordinating service tasks, prioritizing issues, and assisting with leadership of assigned work activities.

Requirements

8-10 years of experience in field service, desktop support, or hardware repair environments.
Associate degree in information technology, electronics, or a related discipline is preferred.
Strong background in troubleshooting computer systems, computer hardware, software systems, and peripheral equipment.
Demonstrated ability to manage user accounts, security access, and system-related administrative tasks.
Excellent communication and customer service skills with the ability to work effectively with end users.
Proven problem-solving ability, sound technical judgment, and a proactive approach to service delivery.
Leadership capability with experience guiding team activities or supporting less experienced technicians.
Familiarity with office functions, service procedures, and document handling such as photocopying and scanning.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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