Product Development Director (Auto Design)

USAA is a financial services organization focused on empowering its members, particularly the military community and their families, to achieve financial security. The Product Development Director will lead the development, launch, monitoring, and enhancement of digital-first auto insurance products, using data insights and cross-functional collaboration to improve product performance and compliance.

Responsibilities:

• Responsible for development of digital first products supporting the needs and risks of USAA Members Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.) Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s)
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.)
• Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
• Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Develops and communicates the new product value proposition for individual products
• Ensures sales support is delivered to all distribution channels (e.g., com, mobile, contact center) so that the new product is properly positioned to members
• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements:

• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience
• 8 years relevant experience in Product Management, Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience
• Extensive experience in developing, deploying and supporting product and/or integrated suite of products
• Experience working through agile product development process, managing multiple products simultaneously
• Knowledge and application of Product Development Life Cycle (PDLC)
• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions
• Navigates through ambiguous contexts with confidence
• Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often
• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
• Strong P&C Business Acumen, preferably in Auto (product management, pricing, underwriting, product intelligence etc.)
• Experience designing innovative Insurance product enhancements (preferably Auto)
• Demonstrated experience with data analytics and ability to deliver insights
• Strong critical thinking skills to evaluate information, identify data gaps, and ensure the validity of insights
• Skill in applying critical thinking to analyze the entire product lifecycle, anticipating potential issues in pricing, underwriting, claims, or experience that that might arise from product design, and proactively identifying solutions
• Experience translating business requirements to technical and analytical teams
• Experience developing complex business case analysis (BCA)
• Experience supporting product briefings and presenting to executive leadership
• US military experience gained through military service or gained as a military spouse / domestic partner